Terms of Use
By placing and paying for an order (either via 50% deposit or full payment), the Customer agrees to the following Conditions of Hire. All rental items remain the property of The Lemontree Co. The rental agreement is between The Lemontree Co and the Customer.
RENTERS RESPONSIBILITIES
Responsibility for the rental items remains with the Customer during the rental period, which includes from the time the items are in the Customer’s possession (including in possession by the Customer’s chosen venue) until the items are accepted back into the possession of The Lemontree Co. Rental items are not to be used by any other third party.
RENTAL PERIOD
The rental period refers to the dates/times of hire as agreed at time of booking and listed on your invoice. The Lemontree Co must agree to any changes to this rental period after booking and payment is received. It is the responsibility of the Customer to ensure that the rental items are received and returned on the specified date/times on their invoice. Should the rental items not be picked up/returned from/to The Lemontree Co business premises or made available for delivery/collection on the specified date/time on their invoice, the Customer may be charged an additional hire fee.
CONDITION OF ITEMS
We pride ourselves on ensuring our rental items are kept to a high-quality standard and complete regular inspections to remove stock from circulation that do not meet our quality standards. As our collection is made up of some tableware and linen some items do show some wear from use.
TRANSPORT OF ITEMS
Customers have the option to pickup and return (dry hire) rental items to our business premises in Empire Bay. Rental items cannot be left unattended at our business premises.
It is the Customer’s responsibility to ensure they have appropriate transport and have made the necessary empty space in their vehicle (empty boot and back seat) in advance of arrival to the business premises to transport the rental items.
The Lemontree Co services the Central Coast, Hunter Valley and Sydney regions. A delivery & collection service is available. Fees will apply based on the Customer’s proximity to our business premises in Empire Bay, quantity of items hired and delivery and collection days/times (weekend and early morning/late night surcharges apply) which will be added to their invoice.
The Lemontree Co will not be liable for any delivery or collection delays caused by circumstances beyond their control or due to the failure of the Customer to provide the correct transport details i.e. address, delivery/collection dates and times.
CARE, WASHING & PACKAGING
Our collection includes fragile items and breakables. The Customer is responsible for taking extra care when handling the rental items, including informing others (i.e. venue) of this, to prevent breakages or damage to items.
All rental items supplied by The Lemontree Co are clean, hygienic and ready to use. Please see below for specific cleaning instructions by item type. Failure to follow these instructions will result in an additional cleaning fee which will be advised to the customer post return. The additional cleaning fee will be deducted from the Customer’s security deposit. If it exceeds the security deposit, the Customer will be issued an invoice which is payable within 7 days of issue.
Cake stands, dessert table décor & serveware – rinse or wipe to remove excess food & liquid and dry before placing back into the container.
Cutlery – All food should be removed immediately from cutlery after use to avoid staining, rusting and damage. Our cutlery is dishwasher safe.
Glassware – our glasses are to have liquids tipped out and are dishwasher safe.
Dinnerware – our plates are dishwasher safe.
Napkins – Napkins must NOT be washed or ironed by the Customer after use.
Table Runners – Table runners must NOT be washed or ironed by the Customer after use.
Tablecloths – Tablecloths must NOT be washed or ironed by the Customer after use.
Candle holders – any candle wax needs to be removed from the candle holders prior to returning otherwise a cleaning fee will apply.
Vases – water, florals and floral foam must be removed from the vases prior to returning.
All rental items supplied by The Lemontree Co are packaged carefully to restrict movement in order to protect against breakage or damage during transit. The Customer is required to ensure the rental items are packed as they were supplied and are safe for transit, including using the packaging material (foam, bubble wrap) and containers supplied. Any loss or damage to the packaging material or containers supplied will be charged at replacement value.
DAMAGED, BREAKAGE & MISSING ITEMS
A security deposit is required for all orders. We recommend that the Customer inspects the items after use to check for any damage, breakage, loss and cleanliness and advise us on their return. The Lemontree Co will also complete their inspection which will be deemed final and accurate and will notify the Customer within 7 days of their return of the status of their hire items. This gives us ample time to count, clean and reconcile orders.
Where items are found to be missing, it is the responsibility of the Customer to investigate their whereabouts. Should missing hire items be located at a later date, it is the responsibility of the Customer to return them to The Lemontree Co at their own cost. Should The Lemontree Co be required to send a courier to collect missing items this cost will be charged to the client either via deducting from their security deposit or via invoice payment. If items are located but not returned by the Customer, the replacement value will be deducted from their security deposit.
Security deposit will be refunded within 10 days of the account details being provided by the Customer to The Lemontree Co, in full or deducted according to any damage, breakage or loss. This will be returned via bank transfer to the customer.
If there is any damage, breakage or loss to the rental items the Customer will be charged as per the replacement value listed on their invoice. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted from the Customer’s security deposit. If the replacement value exceeds the security deposit, the Customer will be charged for the additional costs and issued a loss invoice which is payable within 7 days of issue.
PAYMENT POLICIES
For orders of $100 or less or if booked 14 days prior to event, full payment is required upon receiving the invoice to secure the order. For orders of more than $100 a booking deposit equal to 50% of order total will be required upon receiving the invoice to secure order. This reserves all rental items listed on the Customer’s invoice. Orders are not confirmed/issued/delivered unless full payment ($100 and under) or booking deposit (over $100) is paid. An invoice is valid for 7 days after issue to customer, before items are released to other customers. The final balance is payable 14 days prior to the Customer’s event.
We accept cash payment via bank transfer. The Lemontree Co account details are included on the Customer invoice.
ORDER CHANGES
All orders must be finalised by at least 14 days of the Customer’s event date.
Additions & substitutions to orders after deposit or full payment are subject to availability. The Customer is required to pay for any additions or substitutions before their scheduled pickup or delivery date in order to receive the additional/substituted hire items.
ORDER CANCELLATIONS
If the Customer notifies of the cancellation more than 14 days prior to their event date, 30% of invoice total will be retained by The Lemontree Co. This is to cover the lost opportunity to hire those items to other clients.
If the Customer notifies of the cancellation within 14 days of their event date, 100% of invoice total (excluding Transport/Service/Other) will be retained by The Lemontree Co.
LIABILITY
The Lemontree Co accepts no responsibility for injury caused to any person or damage caused to any property of the Customer resulting from the hire of the rental items.
The Lemontree Co reserves the right to change these Conditions of Hire at any time.